Thank you for your e-mail. We will respond promptly.
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FOR OUR REPLIES WHILE YOUR ORDER IS BEING PROCESSED
For further inquiries, our contact details are;
Telephone: +61 449 165 800
Calls will be taken during Business Hours AEST (UTC/GMT+10),
while SMS are welcome at any time.
HOW TO ORDER
For our detailed fee schedule for all document types, please click here.
For information on completion times for your order, please click here.
NAATI SEAL & AUTHORISED SIGNATURE
All our translations are stamped with an official NAATI Seal and signed with an authorised DFAT registered signature.
Our translations are fully compliant with official requirements and are legally recognised and accepted for all official purposes in Australia and overseas.
HOW TO PLACE YOUR ORDER
Please complete the form on this page with your details and submit a scanned copy or digital photo image of the document/s requiring translation.
Please ensure that you provide a full copy of the document, i.e. both sides of your certificate or card even if reverse is blank, and also ensure that none of its margins have been cropped.
More importantly, please ensure that all the details in the scanned copy or digital image of your document can be clearly read, e.g. all rubber stamped imprints and/or handwritten annotations are fully legible.
We suggest having your documents scanned at no less than 300 dpi. Please limit your documents to a maximum size of 2 Mb per document and no more than 8 documents per e-mail.
For Malaysian Driving Licences, please be aware that your primary driving licence card has two printed sides, while your separate extension slip (if you have one) is printed on the obverse and usually blank on the reverse. We will still need to see both sides of your extension slip, as its reverse portion may occasionally bear official remarks and annotations, and we will need to confirm whether it is blank or otherwise.
If you only have a one-sided photocopied version of your original document, we will still be able to provide you with a translation. Just ensure that the image you submit of it is fully legible. An explanatory note clarifying the matter will be included in the translation.
We are unable to accept poorly rendered or problematic photocopies, e.g. photocopies with blurred text or post-copying amendments.
We will respond to your request as quickly as possible, usually no later than one business day after your order has been received.
WHAT HAPPENS NEXT
You will be sent the invoice payable for your order. Payment details will be listed in the invoice and your proof of payment, e.g. electronic receipt (see below) can be e-mailed in reply.
A draft copy of the completed translation will then be e-mailed to you for your review.
Please note that this draft copy is for review / reference purposes only. It is not the final certified copy, which will be signed and certified with an official NAATI seal.
Once you have confirmed;
1. That all the details in the draft copy are correct*; and
2. That payment has been processed**
The relevant copies will be e-mailed and posted to you respectively.
*Any necessary corrections and amendments will be made before the certified copy is finalised. Please read the FAQs for clarification, e.g. how names will be spelled in the translation etc.
** Proof of payment can be sent in the form of an internet banking receipt or screen shot of the receipt from your mobile device.
The entire process would usually take no longer than 24 hours to complete from the time of receipt to when the final certified copy is despatched to you.
Interstate Postage in Australia will be via Express Post and Postage & Handling will be charged according to the current rate set by Australia Post.
Please feel free to get in touch should you have any further questions.
Kami sedia membantu.