ORDER FORM

    CUSTOMER DETAILS

    Please provide your following details:

    ORDER DETAILS

    Here are some of our more commonly requested documents. If your document is not listed below, just tick the 'Others' box and provide us with a brief description of the material. We accept all orders.

    PAYMENT OPTIONS

    For clients who will be collecting the documents in person
    For clients collecting in person in Canberra, we prefer cash payment (exact change) at the time of collection. Further details will be sent to you via e-mail to determine a mutually convenient time and place to do so.
    For security reasons, our payment details are not listed online and we do not accept credit card payments.
    You will be sent an invoice via e-mail with our payment details instead.

    ATTACH YOUR DOCUMENT

    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    Max file size: 2MB
    * if you intend to submit more than 8 files, please send them through a new order. We will combine the documents into one order for you.
    When submitting your order;
    • Please ensure that your entire document is fully legible with all its margins visible.
    • An image of the reverse portion of your document is also required, even if it is blank.
    • If you only have a one-sided copy, we will still be able to provide you with a translation of your document, and a note referring to this fact will be added to the translation.
    • We are unable to accept poorly rendered or problematic photocopies, e.g. photocopies with blurred text or post-copying amendments.
    • For multiple documents, please send each document as a separate file.
    • Please label your documents clearly; e.g. Birth Certificate for Ahmad (Front), Birth Certificate for Ahmad (Back), Driving Licence for Wong (Front), Driving Licence for Wong (Back), etc.
    Please limit your documents to a maximum size of 2 Mb per document and no more than 8 documents per e-mail.

    Client's Declaration:

    * The document copy submitted is based on a legitimate and authentic document.

    * I have checked and verified that the copy submitted is complete and fully legible.

    * I have read the FAQs and accept the terms and conditions on how the translation will be prepared and presented.

    * By submitting this order, I agree to pay for the fees in full upon receipt of the invoice.

    * All payments are final and I understand and accept that there will be no refunds if I change my mind or withdraw my order.

Thank you for your e-mail. We will respond promptly.

PLEASE WHITELIST OUR EMAIL ADDRESS
IN YOUR MAIL APPLICATIONS

IF YOUR MAIL FILTER IS SET ON THE HIGHEST SECURITY SETTING
PLEASE CHECK YOUR SPAM AND JUNK FOLDERS REGULARLY
FOR OUR REPLIES WHILE YOUR ORDER IS BEING PROCESSED

For further inquiries, our contact details are;

e-Mail: info@malaytranslationservice.com

Telephone: +61 449 165 800

Calls will be taken during Business Hours AEST (UTC/GMT+10),
while SMS are welcome at any time.

HOW TO ORDER

WE WILL COMPLETE
YOUR TRANSLATION REQUESTS WITHIN
ONE BUSINESS DAY

PAYMENTS CAN BE MADE ONLINE FOR INTERSTATE AND INTERNATIONAL ORDERS.

ALL INTERNATIONAL ORDERS WELCOME


FEE SCHEDULE

For our detailed fee schedule for all document types, please click here.

COMPLETION TIME

For information on completion times for your order, please click here.

NAATI SEAL & AUTHORISED SIGNATURE

All our translations are stamped with an official NAATI Seal and signed with an authorised DFAT registered signature.

Our translations are fully compliant with official requirements and are legally recognised and accepted for all official purposes in Australia and overseas.

HOW TO PLACE YOUR ORDER

Please complete the form on this page with your details and submit a scanned copy or digital photo image of the document/s requiring translation.

Please ensure that you provide a full copy of the document, i.e. both sides of your certificate or card even if reverse is blank, and also ensure that none of its margins have been cropped.

More importantly, please ensure that all the details in the scanned copy or digital image of your document can be clearly read, e.g. all rubber stamped imprints and/or handwritten annotations are fully legible.

We suggest having your documents scanned at no less than 300 dpi. Please limit your documents to a maximum size of 2 Mb per document and no more than 8 documents per e-mail.

For Malaysian Driving Licences, please be aware that your primary driving licence card has two printed sides, while your separate extension slip (if you have one) is printed on the obverse and usually blank on the reverse. We will still need to see both sides of your extension slip, as its reverse portion may occasionally bear official remarks and annotations, and we will need to confirm whether it is blank or otherwise.

If you only have a one-sided photocopied version of your original document, we will still be able to provide you with a translation. Just ensure that the image you submit of it is fully legible. An explanatory note clarifying the matter will be included in the translation.

We are unable to accept poorly rendered or problematic photocopies, e.g. photocopies with blurred text or post-copying amendments.

We will respond to your request as quickly as possible, usually no later than one business day after your order has been received.

WHAT HAPPENS NEXT

You will be sent the invoice payable for your order. Payment details will be listed in the invoice and your proof of payment, e.g. electronic receipt (see below) can be e-mailed in reply.

A draft copy of the completed translation will then be e-mailed to you for your review.

Please note that this draft copy is for review / reference purposes only. It is not the final certified copy, which will be signed and certified with an official NAATI seal.

Once you have confirmed;

1. That all the details in the draft copy are correct*; and

2. That payment has been processed**

The relevant copies will be e-mailed and posted to you respectively.

*Any necessary corrections and amendments will be made before the certified copy is finalised. Please read the FAQs for clarification, e.g. how names will be spelled in the translation etc.
** Proof of payment can be sent in the form of an internet banking receipt or screen shot of the receipt from your mobile device.

The entire process would usually take no longer than 24 hours to complete from the time of receipt to when the final certified copy is despatched to you.

Interstate Postage in Australia will be via Express Post and Postage & Handling will be charged according to the current rate set by Australia Post.

Please feel free to get in touch should you have any further questions.

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